To start return or cancellation: email service@dresoria.com with your order ID.
See our full Return Polic for complete terms & processing timelines.
RETURNS POLICY
Our policy lasts 14 days. You can get a full refund when you return your item(s) within 14 days. When you receive item(s) that is defective, incorrect, or incomplete, please contact us immediately so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information, photos, and videos concerning the damages or flaws(if applicable). Please keep all items and packaging materials until your claim is resolved.
What items can I return or exchange?
All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals intact. Once any tag has been removed, an item cannot be returned.
SHIPPING TIMELINES:
Products Processing Time: Normal products necessitate 5-7 business days for processing. Complicated Handwork Product necessitate 10-15 business days for processing.
Products Shipping Time: Delivery typically spans 5-18 business days, contingent on your region.
If you need your order sooner, we do offer expedited shipping on select orders. To know the shipping fee, please contact us by service@dresoria.com.
Shipping‑related inquiries: service@dresoria.com
View full Shipping Policy for complete details.
•Dresses are usually packed inside out for protection.
•Hang and store the dress in a shaded and dry place.
•If available, use the inner hanger straps to assist with hanging.
At Dresoria, we value your privacy deeply. This statement explains how we gather, store, utilize and protect your personal information when you browse our website, create an account, place orders or reach out for customer support. By accessing and using our site, you consent to the practices described within this Privacy Policy.
We only collect information that is necessary to process your orders and deliver our services. The types of personal data we may obtain include:
Your personal data will be used for the purposes listed below:
Dresoria will never sell, rent or trade your personal information to unrelated third parties for marketing purposes. We may share your data only in limited legitimate scenarios:
Our website uses cookies and similar tracking tools to recognize returning visitors, remember preferences, analyze website traffic and support marketing activities. You can adjust your browser settings to refuse cookies, but this may limit some website features and affect your shopping experience.
We adopt standard technical and organizational safeguards to protect your personal data against unauthorized access, loss, leakage or tampering. Your data will be retained only as long as needed to fulfill the purposes we have stated, or to comply with legal and tax record retention requirements.
Depending on applicable local regulations, you hold the following rights related to your personal information:
To submit a data-related request, contact us at service@dresoria.com.
We may revise this Privacy Policy occasionally. Any revisions will be posted on this page with updated effective date. Continued use of our website after changes go live means you accept the updated policy terms.
For any questions, concerns or requests about this Privacy Policy and your personal data, please reach out:
Email: service@dresoria.com
Phone:
loading