Return Policy

Should any item from Dresoria fail to meet your expectations, please get in touch with our support team without delay so we can start reviewing your return and refund application. Our official support email: service@dresoria.com

Basic Return Conditions

Returns for standard‑size dresses and accessory items must be submitted within 14 calendar days counting from delivery date.

Merchandise being sent back has to stay unworn and unwashed. All original tags must remain attached, and goods need to be kept in resale‑worthy condition.

We only process return requests that receive our prior written confirmation. Any parcels returned without pre‑approved authorization will be rejected upon receipt at our facility.

Freight‑collect shipments will not be accepted for returns. For returns initiated by buyers, all associated return‑delivery costs shall be covered by purchasers. Original delivery charges and expedited shipping surcharges cannot be refunded.

When returns stem from non‑quality factors such as poor fit, personal dislike of style, or ordering multiple goods for trial purposes, buyers bear return shipping expenses. A restocking fee ranging from 20%‑50% will apply, determined based on actual circumstances of each case.

We do not grant return approvals for parcels refused by customers upon delivery. Under such circumstances, only 40% of your total payment may qualify for a refund. If you intend to return items, submit your request after you have physically received the package.

Products Excluded From Return Service

Several special‑order categories cannot be returned or refunded, including the below‑listed items:

• Custom‑tailored gowns, covering custom‑size adjustments and custom‑color orders
• Goods labelled as Final Sale or clearance‑priced inventory
• Items damaged due to customer‑caused wear, self‑performed alterations, or improper storage conditions

About Product Exchanges

Direct item‑for‑item exchange service is not offered by our store. Most of our dresses are produced on‑demand and we hold very limited ready‑made stock. If you wish to receive an alternative product, file a return application for unwanted goods (when eligible), then create a brand‑new separate purchase. New orders follow prevailing pricing and current production lead‑times; discount benefits applied to your initial purchase cannot be transferred or reused for fresh orders.

Damaged, Defective or Incorrect Deliveries

If you receive goods that arrive broken, have manufacturing flaws, or do not match what you ordered, send over your order number plus photographic or video proof to customer support within our 14‑day return window for assessment. Applications submitted past this time limit may lose eligibility for full‑refund remedies.

Step‑by‑Step Return Workflow

Step 1: Submit your application

Send an email to service@dresoria.com, attaching image or video evidence of goods together with your order ID. Our team will assess your submission within 3 business days and notify you whether your return qualifies for approval.

Step 2: Send back your merchandise

Once your return gets approved, we will send you the dedicated authorized return‑to address via email. Never forward items to our original outbound warehouse unless you have obtained this special return address in our message. We strongly recommend selecting courier services offering tracking and signature confirmation. Dresoria takes zero liability for parcels lost while being shipped back to us.

Step 3: Refund execution

Upon receiving your returned parcel, our team carries out item inspection within 3‑5 business days and triggers corresponding refund arrangements. The majority of valid returns complete full processing within 7 business days after parcel receipt. Funds go back through your original payment channel, and a confirmation email will be dispatched once the refund finishes processing. Bear in mind original delivery costs and return‑shipping fees are non‑refundable. Please allocate an extra 3‑7 business days for banks or card issuers to post funds to your account; actual arrival timing depends fully upon your financial service provider.

Important Reminders

• We cannot arrange re‑shipments for you once your return parcel is already in transit heading back to our premises. Please ensure you do not enclose non‑Dresoria belongings inside return packages; we cannot return third‑party personal items sent to us accidentally.
• A confirmation email will be sent to your order‑linked email address right after your refund is finalized. For standard eligible returns, we only refund product price plus applicable taxes. Initial shipping expenses and expedited delivery surcharges remain non‑refundable.
• We provide subsidized delivery rates to bring customers affordable shopping experiences. Actual real‑world costs for shipment, packaging and manual handling often run higher than displayed rates. Under refund scenarios, genuine logistics and processing‑related expenditures for your order may get deducted to cover these real‑incurred costs. Thank you for your understanding and support.

Order Cancellation Provisions

Most of our dresses are manufactured to order. Raw materials cannot be recycled once production has commenced. Please review our cancellation timeline below:

• Unpaid orders get auto‑cancelled after 1 calendar day
• Cancellation requested within 24 hours post‑payment: full refund
• Cancellation requested 24‑72 hours post‑payment: 80% refund plus original shipping fees returned
• Cancellation requested 72‑120 hours post‑payment: 50% refund plus original shipping fees returned
• Cancellation requested more than 120 hours post‑payment: only shipping fees get refunded
• No cancellations are allowed once your order has been dispatched for delivery

To submit a cancellation request, send your application to our official support mailbox.

Customer Support Email: service@dresoria.com

Customer Support Phone: